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Shipping and Returns

Delivery

Do you deliver outside of Australia?

No, at this time we only ship orders within Australia.

How much does delivery cost?

Standard* delivery is $10 via Australia Post

*Standard order delivery does not include some heavy, bulky and large oversized items.

It is FREE to have your order picked up from our store at Seaford.  Alternatively, we can have your items sent to our Cavan, Littlehampton or Roseworthy depots for you to collect from there free of charge.  Some larger or bulky products will have an additional fee for delivery.

Alternatively, you can arrange your own courier to collect the goods once payment has been made in full.

Online orders will be delivered on business days only. Deliveries will not be made on weekends or public holidays.

Goods in stock are generally picked and dispatched within 48 hours (Monday - Friday). If you are not home, parcels will not be left unattended for security reasons.

We use Australia Post eParcel for our deliveries, in some cases we may use a courier depending on your location or the size of your order.

How long does delivery take?

Once your order is dispatched it will take 2-6 days depending on your location.

Please Note: We do not deliver to PO Boxes or parcel lockers, and all deliveries MUST be signed for as we will not leave items unattended. If you are not home, Australia Post will leave notification that your item/items can be collected from your nearest post office. If your order is completed by a courier, a card will be left by the courier to arrange re-delivery.

How do you handle heavy, bulky and oversized items?

One of our staff will contact you once you have placed your order to confirm a delivery price.

 

Returns

Can I return items purchased in store?

  1. All Returns and exchanges for workwear, boots and equipment are to be completed within one (1) month from the date of purchase – after this date we will not exchange or refund.
  2. All returns and exchanges for corporate clothing are to be completed within three (3) weeks from the date of purchase.
  3. The original receipt must be presented with the goods for returns or exchanges to be accepted.
  4. Goods must be in the condition in which they were purchased, which includes tags and packaging.
  5. We reserve the right to refuse the refund or exchange for special order items or garments that are not normally stocked by us.
  6. We will not accept returns that are covered in animal hair, smoke odours or if they have already been worn, damaged or altered in anyway.
  7. Refunds will be made in the same way as the original payment of the goods.
  8. In accordance with the ACCC we reserve the right to refuse a return or exchange should the above requirements not be fulfilled.
  9. Special order items are not refundable.

How do I return items purchased online?

  1. All conditions for returning items purchased in store apply to items purchased online.
  2. Postage of returned items is the responsibility of the person/company returning the goods, unless the item is faulty and under warranty.
  3. If items are being returned, please email us at safety@adelaidefuel.net.au to receive authorisation before posting back.

What if my order is faulty?

Please call our store on 08 8327 5959 to discuss the fault, and to confirm the terms of any manufacturer’s warranty. We stand by all manufacturers’ warranties. Any goods with a manufacturing fault will be replaced, repaired or refunded once the relevant supplier has been contacted. Please note, you will be required to produce a proof of purchase of the faulty item. We will supply an RIA number to return faulty goods if applicable.

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