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FAQ’s

Frequently Asked Questions

Please review our FAQ’s below. If you can’t find what you’re looking for, give us a call or email us.

Delivery

Do you deliver outside of Australia?

No, at this time we only ship orders within Australia.

How much does delivery cost?

Standard* delivery is $10 via Australia Post

*Standard order delivery does not include some heavy, bulky and large oversized items.

It is FREE to have your order picked up from our store at Seaford.  Alternatively, we can have your items sent to our Cavan, Littlehampton or Roseworthy depots for you to collect from there free of charge.  Some larger or bulky products will have an additional fee for delivery.

Alternatively, you can arrange your own courier to collect the goods once payment has been made in full.

Online orders will be delivered on business days only. Deliveries will not be made on weekends or public holidays.

Goods in stock are generally picked and dispatched within 48 hours (Monday - Friday). If you are not home, parcels will not be left unattended for security reasons.

We use Australia Post eParcel for our deliveries, in some cases we may use a courier depending on your location or the size of your order.

How long does delivery take?

Once your order is dispatched it will take 2-6 days depending on your location.

Please Note: We do not deliver to PO Boxes or parcel lockers, and all deliveries MUST be signed for as we will not leave items unattended. If you are not home, Australia Post will leave notification that your item/items can be collected from your nearest post office. If your order is completed by a courier, a card will be left by the courier to arrange re-delivery.

How do you handle heavy, bulky and oversized items?

One of our staff will contact you once you have placed your order to confirm a delivery price.

What if you have a stock shortage?

In the case of stock shortages, we will order from our suppliers as soon as possible. If our suppliers are also out of stock, we will contact you and advise of the stock shortage and offer you an alternative, or you can choose to wait for your goods to come in.

How do you handle special orders?

Special order items are for products that we don’t stock as part of our core range, but can order in from the supplier for you. If you place a Special order, or we are out of stock, please note that delivery times will depend on supplier availability. One of our safety shop staff will contact you to advise of an estimated delivery time. Quantities of one product of more than five items are considered a special order.

Please note that this can take up to and additional 5 – 14 days.

What if my order is urgent?

We understand that sometimes you need items in a hurry, if this is the case, please contact us on 08 8327 5959 to place your order and check availability, or visit us in store at 55 Seaford Road, Seaford Meadows.

 

Returns

Can I return items purchased in store?

  1. All Returns and exchanges for workwear, boots and equipment are to be completed within one (1) month from the date of purchase – after this date we will not exchange or refund.
  2. All returns and exchanges for corporate clothing are to be completed within three (3) weeks from the date of purchase.
  3. The original receipt must be presented with the goods for returns or exchanges to be accepted.
  4. Goods must be in the condition in which they were purchased, which includes tags and packaging.
  5. We reserve the right to refuse the refund or exchange for special order items or garments that are not normally stocked by us.
  6. We will not accept returns that are covered in animal hair, smoke odours or if they have already been worn, damaged or altered in anyway.
  7. Refunds will be made in the same way as the original payment of the goods.
  8. In accordance with the ACCC we reserve the right to refuse a return or exchange should the above requirements not be fulfilled.
  9. Special order items are not refundable.

How do I return items purchased online?

  1. All conditions for returning items purchased in store apply to items purchased online.
  2. Postage of returned items is the responsibility of the person/company returning the goods, unless the item is faulty and under warranty.
  3. If items are being returned, please email us at safety@adelaidefuel.net.au to receive authorisation before posting back.

What if my order is faulty?

Please call our store on 08 8327 5959 to discuss the fault, and to confirm the terms of any manufacturer’s warranty. We stand by all manufacturers’ warranties. Any goods with a manufacturing fault will be replaced, repaired or refunded once the relevant supplier has been contacted. Please note, you will be required to produce a proof of purchase of the faulty item. We will supply an RIA number to return faulty goods if applicable.

 

Ordering Online

What payment methods do you accept?

Adelaide Fuel & Safety accepts major credit cards (Visa, MasterCard). If you have an Adelaide Fuel Distributors or Adelaide Fuel & Safety account, you can log in and charge the amount to your account. PDF Credit Application. You can read our credit reporting and credit related personal information policy.

All orders must be paid for or charged to your account at the time of purchase. Unfortunately we are unable to accept payments for online orders in store.

Do I need to register before I place an order?

Yes, you will need to register before placing an order. This will help make the ordering process easier. PDF Credit Application. You can read our credit reporting and credit related personal information policy.

How do I track or view my orders?

Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can then use this number when you log in to see your order’s status, which can be found in your order history (accessible via your dashboard).

Orders are generally picked and dispatched within the next business day. We use Australia Parcel Post service. To contact our Customer Service team please call to 08 8327 5959 or use our contact form. Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are conveniently saved under your order history by date and invoice number.

Why has my order been part shipped?

If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. Adelaide Fuel may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.

How do I modify or cancel an order?

You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call our store on 08 8327 5959 during business hours Monday-Friday and have your order confirmation number on hand.

Why can't I find a product online?

If you are searching for a specific product in our in our online store, but cannot find it, please contact us on 08 8327 5959 to make an enquiry or to place an order. Generally, these are special order items that we do not carry but we can source from one of our many suppliers.

How do I know my payment has gone through?

Your payment will appear as Adelaide Fuel Distributors on your bank statement.

 

Other Services

Do you do embroidery, screen printing and digital printing?

Yes we do. If you have a logo that you would like to use on any of your workwear, hats or any garments we supply, we are happy to arrange this for you. All you need to do is select the garments, provide us with your logo and we will provide a quote for you. Logos will need to be provided in PDF via email.

Do you have someone that can visit me at my business?

Yes we do. We have a Sales Representative that can come to your place of business and talk through your requirements with you. Please contact us on 08 8327 5959 or safety@adelaidefuel.net.au to arrange an appointment. Please note this is in the Adelaide metro area only.

What methods of payment do you accept?

Adelaide Fuel & Safety accepts major credit cards (Visa and Mastercard). If you have an Adelaide Fuel Distributors, or Adelaide Fuel & Safety account, you are able to login and charge the amount to your existing account.

If you don’t currently have an account, you can apply. Click here for a copy of our account application. PDF Credit Application. You can read our credit reporting and credit related personal information policy.

What are your opening hours?

Our store at 55 Seaford Road, Seaford (SA) is open Monday to Friday 8am to 5pm and Saturdays 8.30am to 12pm. We are closed Sundays and public holidays.

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